You order your new subscription using the online ordering process. The ID check needs to be performed because we are newly recording your data in our system. If you still have any remaining credit on your prepaid card, please contact our Customer Service team.

While we overtake the number porting process, please make sure beforehand that:

• The number you want to port is active (or terminated < 30 days ago)
• Your current provider has your most recent and accurate ID information (name, surname, date of birth)
• The number you want to port is registered in your name (e.g., it isn’t your company’s or your parent’s number)
• You did not request this number to be ported to another provider in the last 30 days (then the other provider will take it over on the first come – first served basis)
• The number you want to port is a Swiss mobile number You can choose “I would like to take my current phone number with me” when you order a new Abo, and we overtake this process for you at no additional cost.

The number porting may be blocked either by the independent verificator or by your previous provider.

The independent verificator may reject the porting due to the personal information being incorrect:

• If the number you want to port was registered in the name of another person or company and not in yours.
• If your current provider does not know about most recent changes to your personal details (e.g., if you have changed your surname due to marriage).

Your current provider may reject the porting due to the following reasons:

• The number is no longer active (you have terminated the contract more than 30 days ago)
• You have requested porting to a different provider earlier: in this case, this provider will have the priority for your number. If you still wish to take your number to ALDI Mobile, please reach out to your first choice provider to cancel the porting.
• If you provided incomplete or different personal information (e.g., you have 2 middle names on the contract with your current provider but only put your first name on the ALDI Mobile porting request form). The information you provide to ALDI Mobile needs to match the information your current provider has for the identification process to be successful.

Please note that the porting will be rejected if the ID verification or the payment is not completed.

Once you have completed the online order form, you will first need to complete the ID verification and the payment steps. Then, the Power of Authority (PoA) is sent to you – this is the document that enables us to contact your current provider and request the porting of your number in your name. Once you have filled out the PoA and sent it back to us, the porting process starts. We will request your number from your current provider and, if the information is correct and there are no reasons for rejection, we prepare the porting for your desired date. 3 days before the porting, you will receive and SMS with the porting date and time. From the date and time specified in the SMS onwards, you should activate or insert the SIM into your phone for it to work. If the porting is successfully completed, you will receive an SMS from us on your newly inserted ALDI Mobile SIM/eSIM saying the process is complete.

This depends on your minimum contract duration with your current provider. If you wish to respect the minimum contract duration, you need to indicate the desired porting date as the first day when your contract is no longer valid. Send a free SMS message with the word INFO to the number 503 to find out when your contract period ends. Otherwise, please request an earlier termination with your current provider for your desired porting date. If you have no minimum contract duration with your current provider, and there are no reasons for rejection, the process may take up to 7 business days. Fast porting may take from 24 hours up to 3 business days and is available upon request in the PoA.

You have 30 calendar days to sign the PoA. After this deadline, the porting process is cancelled, and you would need to create a new order.

Yes, you can request the number porting with ALDI Mobile even if you have the minimum duration contract with your current provider (if your minimum duration doesn’t exceed 2 years). You then have two options: 1) wait for the minimum duration to run out (in this case you put the desired porting date as the date when your minimum duration contract expires – send a free SMS message with the word INFO to the number 503 to find out when your contract period ends) OR 2) request an early termination with your current provider (in this case, you may be asked to pay an early termination fee). In both cases, the Abo price you have chosen to port to will remain the same.

Yes, it’s possible to take your phone number with you (number porting). When you place an order, you give us the authorization to arrange the transfer of your phone number from your previous provider. You don’t need to cancel your existing contract; we’ll do this for you. If you have a subscription (postpaid) with your previous provider, we will cancel your subscription to the end of the contract period. Send a free SMS message with the word INFO to the number 503 to find out when your contract period ends. If you’re currently using a prepaid offer and would like to take your phone number with you, this is also possible. The process will take around ten days.