Frequently asked questions

Once you have completed your order, you can start the ID check directly by scanning the QR code with your smartphone. A valid identification document is required for the ID check. Perform the ID check within seven days of the order so that the activation of the new number or number porting of your current number can be performed.

The following personal identification documents are approved for ID validation:

• Swiss passport
• Swiss ID card
• Swiss residence permit B, C, Ci, G, L, G in credit card format
• Foreign passports or foreign ID cards from the following countries:
• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy (credit card format), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom

You order your new subscription using the online ordering process. The ID check needs to be performed because we are newly recording your data in our system. If you still have any remaining credit on your prepaid card, please contact our Customer Service team.

With ALDI SUISSE MOBILE, you automatically pay your monthly bill using your registered payment method (credit card or TWINT). Payment on receipt of a bill is not possible.

Your SIM card will be sent out immediately after you place the order. It usually takes about two to five days for the letter to reach you. Please note that your SIM card will only be activated after a successful ID check.

You can view your bills in your account under «My Bills». In addition, you’ll be notified about new bills by e-mail on a monthly basis.

After being notified that the payment has failed, you have three days to update your payment method in your account. After three days, we will try to collect the amount again. If the payment fails again, your service will be interrupted, and you will need to contact Customer Service.

Roaming refers to calling or mobile surfing using a third-party mobile network while abroad.

Roaming region 1 Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain (incl. Balearic and Canary Islands), Sweden, Turkey, United Kingdom, United States. *Overseas territories are not included.

Roaming region 2 Albania, Australia, Belarus, Bosnia And Herzegovina, Brazil, Egypt, Indonesia, Israel, Japan, Kosovo, Macedonia, Malaysia, Morocco, New Zealand, Oman, Philippines, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Ukraine, United Arab Emirates

Roaming region 3 Afghanistan, Åland Islands, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Bouvet Island, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Colombia, Comoros, Congo, The Democratic Republic Of Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Diego Garcia, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, India, Iran, Iraq, Isle Of Man , Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea North, Korea South, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Maldives, Mali, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte Islands, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Islands, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Martin (French Part), Saint Vincent And The Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, St. Kitts and Nevis, St. Lucia, St. Pierre and Miquelon, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkmenistan, Turks And Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Virgin Islands-British, Virgin Islands-United States, Wallis and Futuna Islands, Western Sahara, Western Samoa, Yemen, Zambia, Zimbabwe

Here you’ll find an overview of all available option packages (PDF). You can activate options at any time via your account.

Our subscriptions are available online and the mobile contract can be ordered in the Online Shop. To sign up for a contract, you must be at least 18 years old and live in Switzerland or Liechtenstein.

ALDI Mobile uses the Sunrise network, which has very high network coverage in Switzerland.

Yes, it’s possible to take your phone number with you (number porting). When you place an order, you give us the authorization to arrange the transfer of your phone number from your previous provider. You don’t need to cancel your existing contract; we’ll do this for you. If you have a subscription (postpaid) with your previous provider, we will cancel your subscription to the end of the contract period. Send a free SMS message with the word INFO to the number 503 to find out when your contract period ends. If you’re currently using a prepaid offer and would like to take your phone number with you, this is also possible. The process will take around ten days.

On the first day of a month, the outstanding bill amount will automatically be charged to your registered payment method (credit card or TWINT). The bill will be sent to you by e-mail and will be available to view in your account. You can change your payment method at any time in your account.

To get a detailed overview, click on «Product Details» for the relevant subscription.